Return / Exchange Policy
We want your shopping experience at Vancouver Tactical Supplies to be a good one and we realise that from time to time, a customer may want to return or exchange an item. We offer a hassle free return and exchange policy, the details of which are listed below. If you are fair and truthful with us, we'll do right by you.
- We ask you to please contact us prior to returning any item
- Any item may be returned with purchase price refunded in full (less the cost of shipping) within 30 days of purchase.
- Items must be returned in new & unused condition and in original undamaged packaging.
- Returns from outside of Canada MUST be marked as product return for exchange or refund. Any importation charges levied, will be taken from the refund amount.
- Within 30 days, items may be exchanged for different sizes, colours, or styles although an additional shipping charge will apply.
- After 30 days, items may not be returned.
- Items that are found to be defective may be exchanged within 90 days of purchase.
- Damage done to items through negligence, improper use, or normal wear & tear are not eligible for refund or exchange.
- Return shipping costs are the responsibility of the returning customer unless the reason for return is due to manufacturing fault or incorrect item shipped.
- No returns on Undershorts for hygiene reasons.
- No returns on Camouflage Nets.